Privacy Policy

ONSTAR ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.onstarsafes.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

For the purposes of applicable data protection laws, the Data Controller is ONSTAR, located in Henan Province, China.

By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

We collect personal data to provide our manufacturing and customization services effectively. The types of information we may collect include:

• Personal Identity Information: Name, job title, and company name.
• Contact Data: Email address, telephone number, fax number, and shipping/billing address.
• Business Information: Details about your business inquiries, product requirements (OEM/ODM specifications), and order history.
• Technical Data: Internet Protocol (IP) address, browser type, operating system, access times, and referring website addresses.

We obtain Personal Data which you knowingly and voluntarily disclose to us, both in an online and offline context. We collect Personal Data when you:

• Fill out a "Contact Us" or "Get a Quote" form on our website.
• Communicate with us via email, WhatsApp, or other platforms.
• Place an order for our products (Security Safes, Gun Safes, Hotel Safes, etc.).
• Meet our representatives at trade shows or exhibitions.
• Subscribe to our newsletters or product updates.

We use the information we collect for the following business purposes:

• Service Fulfillment: To manufacture, customize, and deliver the safes and security products you have ordered.
• Communication: To respond to your inquiries, provide quotes, and send administrative information, such as updates on your order status.
• Marketing: To send you information about new products, industry trends, or special offers (you may opt-out at any time).
• Website Improvement: To analyze how users interact with our website to improve our content and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and export/import requirements.

We do not sell, trade, or rent your personal identification information to others. We may share information with:

• Service Providers: Third-party vendors who perform services for us, such as freight forwarders (logistics), payment processors, and email delivery services.
• Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., customs officials).
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

6. International Data Transfers

ONSTAR is headquartered in China. If you are accessing our Site from the European Economic Area (EEA), the United States, or other regions with laws governing data collection and use, please note that your personal data will be transferred to and processed in China.

By providing your information to the Site, you consent to the transfer of your data to China. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with the website (e.g., Google Analytics).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

To exercise these rights, please contact us using the information below.

10. Third-Party Websites

Our Site may contain links to third-party websites. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.